Senior Director of Solution Engineering, Enterprise

Cloudflare is on a mission to help build a better Internet, running one of the world’s largest networks that powers millions of websites. The Senior Director of Solution Engineering, Enterprise will lead the Solution Engineering organization for the US Enterprise Team, focusing on customer relationships, team development, and strategic execution.

Responsibilities:

• Build and lead your organization with clarity, authority and empathy
• Create an environment of psychological safety, where collaboration is expected and encouraged and where innovation and creativity thrives
• Drive a customer centric culture and engage directly with strategic clients to help close & scale opportunities while building relationships with the client
• Articulate and demonstrate the execution of the regional vision and strategy
• Foster team collaboration and keep us moving forwards cohesively
• Build a leadership team who care first and foremost about the customer, coaching and developing their people
• Be creative and bespoke in your approach with a high focus on individual connections
• Exemplify and support the navigation of technical sales and the building of critical relationships, including executive sponsorship of large enterprise customers
• Represent Solution Engineering locally and globally, building relationships with key business partners and stakeholders
• Use these relationships to ensure the success of Cloudflare and our Customers
• Help build out goals for each team member detailing their respective career path, areas of improvement and help drive the right behavior while motivating and energizing the team
• Conduct 1:1 as well as team meetings to ensure progress and remain proactive on opportunities and team situations
• Represent and Evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise
• Be the voice of your customers in your region - you will understand the nuanced requirements of the countries and markets that make up your region, and you will need to represent them to ensure their needs are met

Requirements:

• Experience in leading and developing a diverse team in a technical sales environment
• Ability to create an environment of psychological safety and encourage collaboration and innovation
• Strong customer-centric approach with experience in engaging directly with strategic clients
• Proven ability to articulate and execute regional vision and strategy
• Experience in building and leading a leadership team focused on customer care and development
• Ability to navigate technical sales and build critical relationships with executive sponsors of large enterprise customers
• Experience in representing Solution Engineering to key business partners and stakeholders
• Ability to set goals for team members and drive the right behavior while motivating the team
• Experience in conducting 1:1 and team meetings to ensure progress and address team situations
• Ability to represent and evangelize Cloudflare externally at various industry events
• Understanding of the nuanced requirements of different countries and markets