Enterprise Customer Success Manager

Omada Health is on a mission to inspire and engage people in lifelong health. They are seeking an Enterprise Customer Success Manager to onboard, implement, and manage relationships with their largest enterprise customers, ensuring satisfaction and driving growth.

Responsibilities:

• Own implementation and onboarding, including project‑managing technical integrations with internal and client teams
• Build and nurture strong, strategic, long‑term relationships across all levels of client organizations
• Develop and execute strategic account and BoB plans, including growth and expansion strategies
• Use data, analytics, and industry insights to communicate value, deliver QBRs, and influence client decisions
• Identify and execute on upsell, cross‑sell, and multi‑product expansion opportunities while proactively managing retention and churn risk
• Lead cross‑functional collaboration and CX process‑improvement efforts to solve complex customer challenges
• Cultivate partnership opportunities (speaking engagements, testimonials, pilots, claims/ROI analyses) and travel to client sites ~1x per quarter

Requirements:

• Bachelor's degree and 6+ years of relevant professional experience
• Proven experience owning post‑sales implementation in collaboration with technical teams
• Background working with organizations ranging from startups to Fortune 50 enterprises
• Experience in field sales or account management focused on upsell, cross‑sell, and renewals
• Demonstrated success managing complex projects and using data to tell stories and drive decisions
• High proficiency with Salesforce, Excel, PowerPoint, and Google Suite
• Proven strategic account leader with proactive, solution‑oriented salesmanship and consultative approach
• Strong relationship builder with high emotional intelligence, executive presence, and excellent communication and presentation skills
• Ability to understand complex commercial relationships and advocate for the collective voice of the customer internally
• In‑depth knowledge of healthcare analytics and data, with strong ability to tell a story with data
• Highly organized, strong judgment and prioritization, and comfort leading cross‑functional workstreams
• Collaborative team player who contributes to CX thought leadership and process improvement
• Experience with large enterprises and understanding of chronic disease prevention, US healthcare, digital health, and startup environments