Own the full post-signature lifecycle for all Solutions accounts, including onboarding, coordinating training, implementation check-ins, renewal scheduling, and expansion conversations
Serve as the primary point of contact for district and community-based organization partners, ensuring a consistent and high-quality experience
Monitor implementation progress and proactively address risks or gaps
Own renewal planning and coordination across accounts
Identify and develop expansion opportunities, coordinating with Sales to close
Track and improve renewal rates, expansion revenue, and net revenue retention as core measures of success
Partner closely with the Sales team and other internal partners to manage shared district and CBO relationships
Ensure strong continuity and experience across both Solutions and Camp touchpoints
Identify Solutions customers who are strong candidates for full-service camp deals based on readiness signals (geography, enrollment scale, administrator engagement)
Document clear customer success evidence, including student engagement and outcomes, staff satisfaction with implementation ease, compliance documentation, etc.
Maintain clean documentation and visibility across accounts

3–5 years of experience in customer success, account management, or a related client-facing role
Experience working with schools, districts, or within the education space strongly preferred; familiarity with school district procurement and budget cycles a plus
Demonstrated ability to manage the full customer lifecycle, including onboarding, implementation, renewals, and expansion
Strong project management skills, with the ability to manage multiple accounts and priorities simultaneously
Excellent communication and relationship-building skills, with the ability to build trust with external partners
Experience partnering cross-functionally with Sales, Operations, and/or Program teams
Ability to identify opportunities for account growth and support expansion conversations
Comfort using data to track performance, measure success (e.g., renewals, retention), and inform decisions
Strong attention to detail, with the ability to maintain accurate and organized account documentation
Ability to operate effectively in a fast-paced, evolving environment

No-cost medical insurance for employees (additional plans and options to add dependents available at cost)
Vision and Dental Insurance
401k benefits after 1 year of employment
Flexible Paid Time Off
time off is not limited, and we strongly recommend that employees take time off to rest and recharge.
Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care)
Friends and Family Discount for Galileo Camps
Priority scholarship nominations for Galileo Camps
Generous parental leave and extensive support with leave planning
Employee Assistance Program, options for life insurance, and more!

Customer Success Manager

Key skills