L1/L2 OTT Technical Support

An entertainment organization in Stamford, Connecticut is actively seeking a new L1/L2 Technical Support/ OTT to join their team, supporting video operations for streaming services.

About the Opportunity:

• Schedule: Full-time


• Hours: Varies by shift

Responsibilities:

• Configuring, maintaining, and resolving issues for transmission and communication systems


• Ensuring reliable transmission operations


• Facilitating support for cross-disciplinary operations


• Interfacing with vendors and improving system performance


• Developing standard operating procedures for technical operations


• Performing other duties, as needed

Qualifications:

• Minimum 2 years of experience in Systems Engineering


• Bachelor's Degree


• Understanding of IP networking


• Experience with OTT monitoring tools


• Intermediate IT troubleshooting skills


• Understanding of streaming video workflows


• Proficiency in MS Office and similar tools


• Strong communication skills


• Analytical problem-solving ability


• Team-oriented mindset

Desired Qualifications:

• Master's Degree or equivalent experience


• Certifications in CCNA or CompTIA


• Familiarity with Baseband Video protocols


• Project Management skills