Director Fraud Solutions Delivery

General information

Career area Deposits Operations Work Location(s) 1100 Virginia Drive, PA, 12850 W Gran Bay Pkwy, FL, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC Remote? No Ref # 21919 Posted Date 03-23-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

In office role with hybrid schedule. Ally work locations Charlotte NC, Fort Washington PA, Jacksonville FL, or Lewisville TX At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Director of Fraud Solutions Delivery is responsible for the end to end delivery of fraud technology initiatives across platforms, channels and products to translate fraud capabilities to requirements for scalable technical solutions.  This role operates at the intersection of Fraud Strategy, Technology, Product, Operations, Compliance and Data Science, driving modernization and ensuring fraud platforms support growth, regulatory compliance and loss mitigation.  The role ensures fraud capabilities (prevention, monitoring and controls) are delivered in time, within scope and aligned to the risk strategy, regulatory expectations and business objectives. 

The Work Itself

• Support delivery of fraud solutions across all channels
• Own roadmap execution for fraud technology enhancements
• Translate fraud strategy capabilities to robust business requirements aligning with expected outcomes of fraud loss avoidance, false positive optimization, reduced manual review volumes, and improved customer experience.
• Influence enterprise architecture decisions impacting fraud controls
• Serve as escalation point for fraud technology delivery issues and communicating risks and watch items to senior leadership.
• Recommend appropriate controls which will maximize ROI.
• Collaborating with Fraud Strategy on vendor capabilities and engaging vendors in RFPs and assisting with contracting as needed.
• Partnering with cross functional teams to ensure new products and services are deployed safely, with the appropriate fraud controls.
• Ensuring fraud capabilities support new product launches and channel expansions
• Identification of operational impacts related to deployment of new products, services and fraud technologies.
• Driving operational efficiency through deployment of fraud technology.

The Skills You Bring

Minimum Qualifications

• 9+ years of relevant experience or equivalent combination of education and experience
• High school Diploma or GED equivalent

Preferred Qualifications

• Minimum of 7 years in fraud prevention experience, with at least 2 years in Fraud Technology delivery.
• Bachelor’s degree preferred.
• Deep knowledge of bank products and payments.
• Experience working with Agile and Waterfall delivery methodologies
• Experience implementing fraud technology and a deep understanding of necessary fraud control environment, with a focus on authentication related controls.
• Ability to translate fraud risk into technical requirements.
• Great communication and engagement style, willing to partner with cross functional teams in and out of fraud organization.
• Solid understanding of applicable banking regulations and network operating rules, to include but not limited to Regulation E, Regulation CC, FCRA, NACHA, Zelle, and Mastercard.

#LI-Hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

 

Who We Are:

 

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

 

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

 

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $125000 - $190000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.  Incentive Compensation: This position is eligible to participate in our annual incentive plan.