Engagement Manager - PMO (CCaaS / Enterprise Transformation Programs)

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Job Description:

Locations: Atlanta, GA | Chicago, IL | Vienna, VA (Hybrid)
Employment Type: Full‑Time
No sponsorship available

Role Overview

Capgemini is seeking an experienced Engagement Manager – PMO to lead program management execution for large‑scale enterprise transformation initiatives, with a strong focus on CCaaS, CRM, and contact center modernization programs.

This role serves as the single point of accountability for program execution health, PMO governance, delivery transparency, and stakeholder alignment across multi‑workstream, multi‑vendor environments within a regulated financial services context.

Required Qualifications

 

• 12+ years of experience in enterprise program management or engagement management with strong PMO leadership focus
• Proven experience leading large‑scale, multi‑workstream transformation programs (CCaaS, CRM, or enterprise platform modernization strongly preferred)
• Deep hands‑on expertise in PMO governance, financial management, RAID management, change control, and executive reporting
• Experience operating in multi‑vendor, system‑integrator‑led delivery environments
• Strong executive communication skills with the ability to translate delivery data into clear, action‑oriented insights
• Experience working with Agile, Hybrid, and Waterfall delivery models and applying them pragmatically at scale
• Experience in regulated industries such as Financial Services, Insurance, or Healthcare

Preferred Qualifications

• Experience supporting contact center modernization or CCaaS initiatives (e.g., enterprise customer experience or CRM transformation programs)
• PMP, PgMP, SAFe, ITIL, or equivalent program / portfolio management certification

Additional Notes

• This is a hands‑on engagement and PMO leadership role, not a practice leadership or P&L ownership position
• Salary range aligned up to $140,000 base plus a 20% bonus, commensurate with experience
• No sponsorship available

Key Responsibilities:

Engagement & Program Management Leadership

• Lead day‑to‑day execution of complex enterprise transformation programs, ensuring disciplined delivery, transparency, and predictable outcomes
• Own the engagement operating model and ensure consistent application of PMO standards, processes, and governance across all workstreams
• Act as the primary point of accountability for program execution health, enabling Program Sponsors and Directors to make informed decisions

PMO Governance & Execution Control

• Establish and operate core PMO disciplines including scope, schedule, cost, quality, risks, issues, dependencies, assumptions, and benefits tracking
• Develop and maintain the Integrated Master Schedule (IMS), milestone plans, critical path analysis, and cross‑workstream dependency management
• Own RAID management, proactively driving mitigation strategies, escalation, and resolution
• Lead change control and scope governance to manage intake, impact analysis, and approval workflows while preventing over‑commitment
• Define, track, and report on program KPIs aligned to delivery performance and business outcomes

Financial & Commercial Management

• Own program financial management, including budgeting, forecasting, actuals tracking, variance analysis, and financial reporting
• Track vendor and partner commercials, milestones, and deliverables, ensuring alignment with contractual commitments
• Support benefits realization tracking and value realization reporting in partnership with business stakeholders

Stakeholder, Vendor & Executive Communications

• Operate structured executive and operational governance forums, including weekly reviews, SteerCo materials, and decision logs
• Produce executive‑ready reporting with clear, concise narratives on program status, risks, key decisions, and corrective actions
• Coordinate across multi‑vendor delivery teams to maintain alignment to plans, dependencies, and milestones
• Serve as a trusted partner to business, technology, and operations leaders, managing expectations and driving alignment

Delivery Assurance & Operational Readiness

• Enforce delivery discipline across release planning, readiness reviews, go‑live criteria, and post‑deployment stabilization (hypercare)
• Ensure required artifacts are produced to support operational readiness and service transition in coordination with delivery and operations teams
• Identify early indicators of delivery risk and recommend corrective actions to program leadership

The base compensation range for this role in the posted location is: $125,000 - $140,000/ yearly.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

 

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

 

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

 

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.