Commercial Order Management Rep HVAC

CE Southeast currently has an exciting Commercial Order Management Rep opportunity

 

Company Website: www.carrierenterprise.com

 

Company Description

 

Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business to business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets.  CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.  

 Job Summary

The Commercial Order Management Representative is the support resource for our customers, partners, Commercial Sales and Multi-family teams. They are responsible for working collaboratively with the sales team as a technical advisor and Commercial/ product advocate. The Commercial Order Management Representative must be able to identify and provide reliable solutions for all Commercial and HVAC technical issues to assure complete customer satisfaction.

 

Job Responsibilities:

• Order entry and engaging in order/project management for Commercial Sales
• Provide post-sales support to Internal and External customers
• Track shipments and logistics to customer job sites on the sale of commercial equipment
• Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project
• Establish and maintain good relations with customers by providing prompt and courteous service for all customers including walk-in and telephone

·        Review the AOM Margin holds for updating of the X or J Quote records to improve margins

• Review the open order report for aging extended warranties and startups, aging (FOB) Holds, and other orders that may need attention

• Review the AP Statements for direct ships that have not been invoiced to reduce and/or eliminate lost discounts and delayed sales

 

Requirements:

• High School diploma or equivalent with three (3) years’ experience
• AA/AS degree with 2 years’ experience preferred
• 2-3 years’ experience in sales, project management or customer service
• Excellent customer service skills; good computer skills required (Microsoft applications)

Qualifications:

• Our Products are commercial and residential HVAC parts and equipment, therefore, experience working with contractors is desired.
• Ability to handle multiple tasks in a fast-paced environment
• Solid problem-solving abilities with the competence to make recommendation

·        Excellent customer service skills

·        Strong computer skills required (Microsoft applications)

 

 

Benefits:  

Health Insurance  

Health Savings Account 

Dental Insurance 

Vision Insurance 

Life Insurance 

Disability Insurance (Short-term and Long-term) 

Employee Assistance Program (EAP) 

Tuition Reimbursement & Professional Development 

Paid Vacation & Sick time 

Company Paid Holiday's 

401(k) Plan with Employer Match 

Employee Discount Program 

 

Invitation to Apply 

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.  

 

Equal Opportunity Statement: 

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence. 

 

 

Qualifications

Requirements:

• High School diploma or equivalent with three (3) years’ experience
• AA/AS degree with 2 years’ experience preferred
• 2-3 years’ experience in sales, project management or customer service
• Excellent customer service skills; good computer skills required (Microsoft applicatio