Restaurant General Manager

Company Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

To ensure objectives are met in the Restaurant. Responsible for complete restaurant organization. Directs and coordinates all activities regarding the restaurant by performing the following duties personally or through subordinate supervisors.

As a Restaurant General Manager, you will:

 

• Direct and oversee all restaurant operations, including front-of-house and back-of-house functions.
• Recruit, train, schedule, supervise, and evaluate managers and Team Members to ensure optimal performance.
• Maintain high standards of food quality, service, cleanliness, and safety.
• Manage budgets, labor costs, and controllable expenses to meet or exceed financial targets.
• Analyze sales, costs, and inventory reports to identify areas for improvement and implement corrective actions.
• Develop and maintain effective relationships with guests to ensure satisfaction and encourage repeat business.
• Ensure compliance with all liquor/beverage control, health, safety, and labor laws, as well as company policies and procedures.
• Oversee ordering, inventory management, and vendor relations to maintain adequate stock and minimize waste.
• Promote teamwork, communication, and accountability within the restaurant.
• Monitor equipment maintenance and facility cleanliness; coordinate repairs and upkeep as needed.
• Support and execute marketing initiatives, community engagement, and promotional events.
• Serve as a role model for professional conduct and company values.
• Other duties as assigned.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Qualifications

• 5-7 years of progressive experience in hospitality, including at least 2 years in a leadership role preferred.
• ABC Certification required within 30 days of Hire, must be maintained on a current/valid status.
• Proven ability to lead teams.
• Must have a full-service dining experience
• High school diploma or general education degree GED.
• The Team Member must regularly lift and/or move up to 50 pounds.
• Must be able to work weekends and holidays as needed.
• Required to pass a background screen, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.