Senior Product Designer, Member Growth

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. They are seeking a Senior Product Designer to join their Member Growth team, where the role focuses on leveraging the product design process to enhance user engagement and improve the member platform.

Responsibilities:

• Work with your pod to identify and understand user problems stemming from identification, activation, engagement, and retention focused business initiatives
• Partner with cross-functional teammates to validate the most important and impactful problems to solve and how to solve them
• Design solutions that test hypotheses and gain signals for further improvements
• Ship high quality work that improves the member’s experience with their benefit whatever their goals may be
• Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health
• Impact on product and business metrics: Increase conversion, engagement, or retention rates through key areas of Spring’s member funnel
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS)
• Balance impact and velocity: Our growth focused designers are experts at shipping iterative experiments that focus as much on impact as they do on learning