Customer Service Manager Remote

Dewaynerey Logistics is committed to delivering excellence and efficiency in logistics, and they are seeking a passionate and dedicated Customer Service Manager to lead their customer service team in McCalla. The role involves mentoring representatives, developing policies, and collaborating with departments to enhance customer experience.

Responsibilities:

• Lead and mentor a team of customer service representatives
• Develop and implement customer service policies and procedures
• Handle escalations and ensure quick resolution of customer issues
• Collaborate with other departments to enhance the overall customer experience

Requirements:

• Bachelor's degree in Business Administration or related field
• At least 3 years of experience in customer service management
• Excellent communication and leadership skills
• Strong problem-solving abilities and strategic thinking