Senior Sales Engineer - Progress Agentic RAG

Progress Software is a trusted provider of software that enables customers to develop, deploy and manage responsible, AI-powered applications. The Senior Sales Engineer will act as a technical and business advisor to customers, leading discovery efforts, developing use cases, and delivering compelling demonstrations to drive business outcomes.

Responsibilities:

• Lead sophisticated discovery conversations with customers to uncover complex business challenges, workflows, and strategic objectives
• Translate ambiguous or high-level business problems into clearly defined solution opportunities
• Guide customers toward outcome-focused thinking rather than feature-level requirements
• Analyze customer environments, architectures, and processes to identify high-value, differentiated use cases
• Map product capabilities to customer business practices, industry patterns, and long-term strategic goals
• Design solution approaches that balance customer needs, technical feasibility, scalability, and future growth
• Deliver tailored, compelling demonstrations for technical and business audiences, including senior stakeholders
• Clearly articulate why the solution matters—linking capabilities to business impact, efficiency gains, and ROI
• Adapt demonstrations dynamically based on customer feedback, questions, and priorities
• Apply strong technical knowledge across SaaS and data platforms, including hands-on familiarity with PHP-based applications and environments
• Confidently discuss how the solution integrates with customer systems, workflows, and custom applications
• Partner effectively with Engineering and Product to address complex technical questions and edge cases
• Act as a strategic partner to Sales, helping shape account strategy, solution positioning, and expansion opportunities
• Lead the technical aspects of complex or enterprise deals, including proof points, solution validation, and risk identification
• Participate in account planning and customer strategy sessions to ensure alignment on business outcomes and solution approach
• Educate customers on best practices, advanced use cases, and architectural considerations
• Support the development of business cases, ROI models, and value narratives to inform customer decision-making
• Help customers understand not just the solution, but how to successfully adopt and operationalize it
• Serve as a mentor and informal leader for junior presales team members
• Capture insights from customer engagements and feed them back to Product and Engineering to influence roadmap and improvements
• Document reusable use cases, demo patterns, and success stories to raise the overall effectiveness of the presales organization

Requirements:

• Proven experience in a presales or sales engineering role, supporting complex or enterprise customer engagements
• Strong technical foundation with experience in PHP-based applications, SaaS platforms, and data-driven solutions
• Ability to quickly understand customer architectures and explain technical concepts in business-friendly terms
• Demonstrated success leading discovery sessions and shaping solution approaches
• Excellent communication, storytelling, and presentation skills with both technical and non-technical audiences
• Experience partnering closely with Sales to influence deal outcomes
• Strong curiosity and continuous-learning mindset
• Collaborative, team-oriented approach with a willingness to mentor others
• Familiarity with CRM tools (Salesforce, HubSpot, etc.)
• Willingness to travel occasionally for key customer engagements (as applicable)