Implementation Engineer

RoboMQ is a growing B2B SaaS company that helps enterprises automate the employee identity lifecycle. They are seeking an Implementation Engineer to implement and configure their product, Hire2Retire, for customers by understanding their business problems and providing technical solutions.

Responsibilities:

• Guiding the customer on implementation and configuring Hire2Retire end-to-end: requirements gathering, product setup, and training
• Troubleshooting and resolving product issues for customers and understanding what's happening, not just escalating
• Communicate customer use cases and implementation challenges to the product team clearly and concisely
• Evaluate whether a proposed design or feature approach will work based on what you've seen with customers
• Conduct regular check-ins and business reviews to keep customers aligned and getting value
• Learn the product deeply, which means reading documentation, understanding the architecture, and asking the right questions

Requirements:

• 2 - 5 years in a SaaS implementation, technical support, solutions engineering, or QA role
• You have a good technical foundation, you understand APIs, SFTP, Active Directory, and how enterprise software integrates
• Strong written and verbal communication skills, you can state a problem simply and clearly in five minutes, not two hours
• You learn fast and independently. You read docs, use available tools, and ask sharp questions when you're stuck
• Organized enough to manage multiple customers and priorities without dropping things
• Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field preferred