Customer Success Manager, Public Sector (OSINT/PAI)

Tadaweb is a pioneering technology company with roots in Luxembourg and a growing global presence, with offices in the United Kingdom, France, and the United States. They are seeking a Customer Success Manager to support US public sector clients utilizing their SaaS platform for effective PAI investigations, requiring collaboration across multiple time zones and occasional travel.

Responsibilities:

• Build and maintain relationships with our users and key customer stakeholders based on trust, transparency and a commitment to their mission success
• Train and mentor customers on our platform to deliver maximum value on open-source data collection and analysis
• Help customers to solve complex problems that lack clear answers and envision, execute and supervise solutions that leverage people, products and processes
• Act as the voice of the customer internally to communicate feedback and requests to a cross-functional product team
• Research, explore, and help implement new technologies to help our customers
• Be heavily involved in both pre-sales and post-sales Go To Market motions

Requirements:

• 4–7+ years of experience in Customer Success, Account Management, or another customer-facing role, ideally within SaaS or tech, with a focus on public sector or government customers
• Experienced with collection of PAI, production of OSINT, internet investigations, or professional online research
• Excited by technology and how it can be a catalyst for change
• Comfortable preparing and delivering product demonstrations, training workshops and customer briefs
• Familiar with Customer Success best practices and challenges at the individual contributor level
• Interested in both international current affairs and information technology advancements
• Follows an ethical, legal, and transparent approach to data collection
• Willingness to obtain and maintain a United States security clearance for this role
• Prioritizing candidates who reside in Washington State area (Seattle)
• Experience as an analyst working with all-source or open-source content in support of public sector, law enforcement, or corporate security objectives
• Exposure to social network analysis, and knowledge of clear, deep and dark web investigation
• Experience with streamlining investigative workflows by using bespoke tools, programming languages like Python, or automations you created
• Enthusiasm for client-facing work including presentations, training, business/operations management, and troubleshooting
• Ability to explain complex and time-sensitive issues to users in a simple manner
• Experience collaborating with multiple teams at an early stage startup
• Experience collaborating with multiple teams located across multiple time zones
• Experience with data analytics, or data and network analysis