Role Overview

Provide technical guidance and oversight for CyberArk implementations and deployments
Architect and design CyberArk solutions aligned with customer security requirements
Lead technical discovery sessions and assess customer environments
Develop implementation roadmaps and technical project plans
Ensure adherence to CyberArk best practices and industry standards
Serve as primary technical point of contact for assigned accounts
Conduct regular business reviews and health checks with customers
Build and maintain strong relationships with customer stakeholders and technical teams
Understand customer business objectives and align CyberArk capabilities accordingly
Proactively identify opportunities for solution optimization and expansion
Oversee CyberArk vault architecture, deployment, and configuration
Guide integration with enterprise systems (Active Directory, SIEM, ticketing systems, etc.)
Troubleshoot complex technical issues and coordinate resolution
Provide Level 3 technical support and escalation management
Develop and deliver knowledge transfer sessions and training
Manage and mentor CyberArk technical team members
Coordinate resources across implementation projects
Facilitate collaboration between internal teams and customer stakeholders
Conduct performance reviews and provide technical coaching
Create and maintain technical documentation, architecture diagrams, and runbooks
Provide regular status reports and executive summaries
Document lessons learned and contributed to knowledge base
Track and report on key performance metrics and SLAs

Requirements

8+ years of hands-on experience with CyberArk PAM solutions
Deep knowledge of CyberArk components: Vault, PVWA, CPM, PSM, EPM
Experience with CyberArk architecture, installation, configuration, and administration
Strong understanding of privileged access security concepts and best practices
Proficiency in Windows and Linux/Unix operating systems
Knowledge of networking concepts, firewalls, and security protocols
Familiarity with scripting languages (PowerShell, Python, Bash)
Experience with LDAP/Active Directory integration
3+ years in customer-facing technical role (TAM, Solutions Architect, Consultant)
Proven track record of managing enterprise client relationships
Experience managing technical teams or projects
Background in identity and access management (IAM) or security solutions
Excellent communication and presentation skills
Strong problem-solving and analytical abilities
Customer-focused mindset with consulting approach
Ability to explain complex technical concepts to non-technical audiences
Project management and organizational skills
Ability to work independently and manage multiple priorities

Tech Stack

Firewalls
Linux
Python
Unix
Vault

Benefits

Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
12 corporate holidays and a Flexible Time Off (FTO) program
Healthy mobile phone and home internet allowance
Eligibility for retirement plan after 2 months at open enrollment
Pet Benefit Option

Solr Consultant

Key skills

About this role