Telecommunications Manager/Network Operations Manager (Cisco VoIP solutions)

Job title: Telecommunications Manager/Network Operations Manager

Location: Austin, TX (Hybrid)

The primary work location(s) will be at 5805 North Lamar Austin, TX. 78752.

Duration: 08+ Months

Client: Texas Department of Public Safety (26R0016909)

Due date: 04/24/2026

Job Discription: 

Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms

Oversee daily operational activities, including incident management, problem resolution, and service availability.

Serve as escalation point for high-priority network and infrastructure issues

Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions

Support ongoing and planned initiatives, including:

SD-WAN implementation and optimization

Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)

ecurity integrations (e.g., Secure Workload, NGFW, identity services)

Provide vendor coordination and oversight for network-related services and contracts

Ensure compliance with Agency security standards, policies, and regulatory requirements

Participate in change management processes and ensure proper documentation and approvals

Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives.

Provide status reporting, risk identification, and mitigation planning to leadership.

Maintain documentation of network architecture, processes, and operational procedures.

Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager.

Required Skills:

Minimum of seven (7) years’ experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.

Preferred Skills:

Minimum of seven (7) years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required.

Minimum of five (5) years’ experience managing a networking team in a highly complex environment.

5 Years of Experienced with implementation and support of 24x7x365 network, voice, and video environment.