Manager, Quality and Internal Evaluations

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Interaction with all areas of American Airline’s Operations to improve operations safety, security, compliance and efficiency.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provide leadership and manage the Internal Evaluation Program (IEP) and Codeshare Surveillance staff and processes.
• Manage the development, implementation, and continuous improvement of IEP and Codeshare Surveillance policies and procedures.
• Maintains the content of the Internal Evaluation Program Manual (IEPM) and General Manual (GM)
• Ensure staff is trained to perform evaluation duties and codeshare audits in accordance with IEPM standards and procedures.
• Develops and executes the Internal Evaluation schedule.
• Review evaluation results and provide recommendations and feedback.
• Communicate and collaborate with system, process and function owners to assure that hazards identified during evaluations are mitigated.
• Assures follow-up evaluations are completed as required.
• Prepare reports to Sr Management and management personnel for awareness of hazards identified during evaluations.
• Liaison with Federal Aviation Administration (FAA), Department of Transportation (DOT), Department of Defense (DOD), and International Air Transport Association (IATA).
• Responsible for the coordination, scheduling, preparation and execution of the IATA Operational Safety Audit (IOSA) and the Department of Defense Air Carrier Survey.
• Manage department budget.
• Perform other duties as directed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Possess a pilot, dispatch, or mechanic certificate or a relevant undergraduate degreeMinimum of 5 years aviation experience, preferably in 14 CFR
• Part 121 Air Carrier Operations but other experience such as 14CFR Part 135 or Part 145 or Military Aviation will be considered..

Preferred Qualifications- Education & Prior Job Experience

• Safety Management Systems (SMS) experience
• IOSA Auditor Training
• Experience with Air Carrier Quality Management or Internal Evaluations/Inspection Systems

Skills, Licenses & Certifications

• Knowledge and understanding of relevant CFRs
• Working knowledge of IOSA Standards and Recommended Practices
• Working knowledge of ICAO Annexes 1, 6, 8, 17, 18, and 19
• Familiar with Company Operations Specifications and manuals required by 14 CFR Part 121 Part G
• Experience in working with U.S. Regulatory agencies (FAA, PHMS, FMCS)
• Strong organizational skills required with ability to manage numerous projects and responsibilities simultaneously.
• Excellent written and oral communication skills to effectively inform and persuade.
• Proficient computer skills are required with knowledge of information systems and database management (Word, Excel, PowerPoint, SharePoint and Outlook).
• Ability to travel 15% of time, including International travel

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.