Senior Change Analyst, Business Change Management

CVS Health is committed to building a world of health around every individual, offering a connected and compassionate health experience. The Senior Change Analyst is responsible for executing change management across multiple workstreams within the Connected PBM Ecosystem program, ensuring stakeholders are informed and ready to adopt new processes and capabilities.

Responsibilities:

• Own and execute end-to-end change plans for assigned workstreams, from discovery through post–go-live reinforcement
• Assess go-live–specific change needs (scope, audience, timing, complexity) and tailor tactics accordingly
• Develop and maintain integrated change plans aligned to program milestones, release calendars, and PMO governance
• Partners with Solution Owners, Product Managers, Business Architecture, and Process teams to align change activities with true business impact and delivery timing
• Develop role-based change communications, including announcements, release updates, FAQs, and leadership messages
• Create and maintain change deliverables such as QRGs, training materials, reinforcement assets, and manager toolkits
• Design fit-for-purpose training aligned to future-state processes and system changes; coordinate delivery with Learning and SMEs
• Manage and maintain change content in SharePoint, ensuring materials are accurate, accessible, and current
• Identify impacted stakeholders and manage alignment across parallel initiatives
• Engage and activate Change Champions to support communications, feedback loops, and local adoption
• Support leadership readiness, sponsor activation, and reinforcement planning
• Conduct change impact and readiness assessments; identify and manage risks and resistance
• Track and analyze adoption and readiness indicators (e.g., training completion, utilization signals, feedback)
• Operate within the CPE Change Management Playbook and governance standards
• Participate in readiness checkpoints, release reviews, and retrospectives
• Use data and feedback to continuously improve change approaches and assets

Requirements:

• 3+ years of hands-on change management experience supporting complex, multi-workstream initiatives
• Strong practitioner knowledge of change frameworks (e.g., ADKAR) with application in delivery
• Proven experience developing communications, training, QRGs, FAQs, and leadership enablement tools
• Experience supporting multiple releases or go-lives with overlapping timelines
• Ability to independently manage execution while aligning to enterprise standards
• Strong stakeholder engagement, facilitation, and written communication skills
• Comfort working in fast-paced, ambiguous environments
• Experience in healthcare, pharmacy benefit management (PBM), or other regulated industries
• Bachelor's degree preferred