Bilingual Customer Service Rep (German)

TEKsystems is a leading provider of business and technology services, and they are seeking a Bilingual Service Success Advocate fluent in German and English. This role focuses on supporting users of an online mental health therapy platform, primarily through email and chat, while providing empathetic and solutions-oriented assistance.

Responsibilities:

• Respond to inquiries from active and prospective members via email and chat (handling 200-300 tickets/day)
• Assist with subscription questions, billing issues, refunds, and financial aid requests
• Support account access needs including password resets and account setup
• Educate users on platform features, services, and best practices
• Deliver a calm, empathetic, and solutions-oriented experience in every interaction

Requirements:

• 1–5 years of customer service experience, specifically responding to inquiries via email or chat
• Fluent in German and English
• Typing speed of 55+ words per minute
• Strong written and verbal communication skills
• Proven ability to meet performance metrics and productivity goals
• Tech-savvy with the ability to learn and navigate multiple systems
• Highly empathetic with a passion for helping others
• Coachable, results-oriented, and adaptable to change
• Experience in healthcare or health insurance preferred