Customer Success Manager

Health Note is reimagining the front door of healthcare with AI. They are seeking a Customer Success Manager to own a portfolio of accounts and ensure customers continue to receive meaningful value over time.

Responsibilities:

• Own a portfolio of customer accounts from post-implementation through renewal
• Serve as the primary point of contact for your accounts
• Drive adoption, retention, and long-term customer value
• Lead check-ins, follow-up, and account planning
• Identify and manage risks, blockers, and next steps
• Own renewals and drive expansion within existing accounts
• Share customer feedback and product themes internally