Customer Service Advisor

Sammons Industrial is an employee-owned family of businesses focused on providing industrial solutions. The Customer Service Advisor will coordinate service technicians, monitor service progress, and support operations to ensure customer satisfaction and efficiency.

Responsibilities:

• Coordinate and dispatch service technicians, keeping schedules, communication, and customer expectations on track
• Monitor service progress, productivity, and repair orders to ensure accuracy, timeliness, and strong performance
• Partner with customers and technicians on approvals, quotes, billing, and service opportunities
• Support service operations end-to-end—from maintenance agreements and invoicing to fleet tracking and vendor coordination

Requirements:

• A customer-first mindset with strong communication and multitasking skills
• Confidence working in fast-paced service or operations environments with close attention to detail
• Experience with service orders, invoicing, purchase orders, or similar operational processes