Customer Success Manager

Nymbl Systems is seeking a Customer Success Manager who thrives on building strong relationships and is passionate about helping customers succeed. In this role, you will support customers through onboarding, product adoption, and ongoing engagement while advocating for their needs and ensuring long-term satisfaction.

Responsibilities:

• Owning a portfolio of accounts from onboarding through renewal, serving as the primary point of contact
• Regularly engaging with new and existing customers as you guide them through the customer journey
• Measuring and presenting adoption and business utilization to key stakeholders to ensure customers continue realizing value
• Managing and guiding customers through the contract renewal process
• Identifying, tracking, and mitigating churn risks while promoting product value and adoption
• Advocating for customers internally and building cross‑departmental trust
• Collaborating closely with Sales, Training, Product, and Support teams

Requirements:

• 2–5 years of experience in customer success, account management, or project management within a SaaS, healthcare, or technology environment
• Detail‑oriented, customer‑centric, collaborative, conscientious, and a critical thinker who delivers solutions — not just updates
• Proven track record of owning customer relationships, not just supporting them
• Excellent verbal and written communication skills with strengths in relationship‑building, customer advocacy, and active listening
• Proficiency with CRM tools such as Salesforce to manage customer data, track performance metrics, and identify expansion opportunities
• Experience using data — customer health signals, engagement metrics, and product usage — to prioritize efforts and anticipate churn risk
• Strong problem‑solving skills and experience resolving customer issues efficiently
• High accountability and strong personal organization skills
• Knowledge of the DMEPOS space, healthcare industry, or SaaS is a plus, but not required