Senior Project Manager, Implementation

Zeta Global is an AI-Powered Marketing Cloud that simplifies marketing through advanced artificial intelligence and consumer signals. The Senior Project Manager will lead the delivery of client-facing projects, ensuring adherence to scope, schedule, budget, and quality expectations while managing stakeholder communication and project risks.

Responsibilities:

• Deliver assigned projects (implementation and one-time engagements) by developing comprehensive project plans that define objectives, timelines, budgets, and resource requirements to deliver the contracted scope
• Coordinate project activities, ensuring adherence to project milestones and deliverables
• Monitor and track progress, identifying and addressing any issues or risks that may impact project success
• Manage project forecasting and resource planning throughout the project lifecycle
• Clearly identify resource demand based on detailed project plans
• Lead recurring status reviews and stakeholder communications, escalating risks, decisions, and dependencies as required
• Develop and maintain project documentation and reporting (e.g., plans, RAID logs, status reports), providing clear visibility to internal and client stakeholders
• Define and lead cross-functional project teams (e.g., Technical Services, Production Services, Strategy, Client Success, Global Support and Sales), assigning tasks and responsibilities based on a defined RACI matrix
• Define work packages and assignments aligned to contracted scope, ensuring adherence to budget, quality standards, and schedule
• Foster a culture of accountability and continuous improvement across the delivery team
• Identify and engage project stakeholders, establishing clear communication channels and managing expectations
• Identify and assess project risks, developing mitigation strategies and contingency plans
• Proactively manage changes to project scope, timelines, and resources, ensuring proper documentation and communication
• Monitor and control project budgets, identify cost-saving opportunities, and implement appropriate measures
• Collaborate with the Program Director, Portfolio Program Manager (as applicable), and resource owners to ensure appropriately skilled and experienced resources are assigned to the project
• Support Sales by coordinating estimates and validations, assessing implementation risks, and reviewing statements of work for completeness and feasibility
• Ensure deliverables meet defined quality standards and client requirements, coordinating reviews and approvals as needed
• Ensure delivery of the contracted scope and align with the project team on roles, responsibilities, and success criteria

Requirements:

• Proven experience in project management, particularly in client-facing projects
• Strong understanding of project management methodologies and best practices
• Ability to develop comprehensive project plans that define objectives, timelines, budgets, and resource requirements
• Experience in coordinating project activities and ensuring adherence to project milestones and deliverables
• Proficient in monitoring and tracking project progress, identifying and addressing issues or risks
• Experience in project forecasting and resource planning throughout the project lifecycle
• Ability to lead recurring status reviews and stakeholder communications
• Experience in developing and maintaining project documentation and reporting
• Ability to define and lead cross-functional project teams
• Experience in managing project budgets and identifying cost-saving opportunities
• Strong communication skills to engage project stakeholders and manage expectations
• Ability to identify and assess project risks, developing mitigation strategies and contingency plans
• Experience in managing changes to project scope, timelines, and resources