Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. The Enterprise Renewals and Retention Manager will manage a high volume of lower-spend enterprise customers, ensuring they realize value from Semrush, successfully renew, and grow over time.
Responsibilities:
- Own and execute a high-volume renewal pipeline of Enterprise segment customers ($1–2K MRR), ensuring strong retention and on-time renewals
- Drive renewal strategy at scale, leveraging data, usage insights, and playbooks to maintain high retention rates
- Lead renewal conversations and negotiations where needed, ensuring alignment on value and outcomes
- Build trusted relationships across a broad customer base through scalable touchpoints (1:many, digital, and pooled engagement models)
- Act as a strategic advisor by delivering targeted, relevant recommendations aligned to customer goals
- Expand stakeholder engagement within accounts where growth potential exists
- Deliver structured enablement to help customers adopt and fully utilize Semrush tools
- Drive product usage through webinars, campaigns, and repeatable programs
- Ensure customers clearly understand how Semrush maps to their marketing workflows and business outcomes
- Effectively manage a large book of business with a focus on forecasting accuracy and proactive risk mitigation
- Prioritize accounts based on health, risk, and growth potential to maximize efficiency and impact
- Leverage automation, tooling, and segmentation strategies to scale engagement
- Analyze customer usage and engagement data to identify gaps and opportunities
- Proactively guide customers toward features and workflows that improve performance and ROI
- Reinforce value realization consistently throughout the customer lifecycle
- Identify expansion opportunities across a broad portfolio, including upsell, cross-sell, and product adoption growth
- Partner with Sales on qualified expansion opportunities and smooth handoffs where applicable
- Use data signals and customer insights to prioritize high-potential accounts
- Act as the voice of the customer, surfacing trends, feedback, and product opportunities
- Stay informed on customer goals, industry trends, and competitive landscape to better support retention and growth
Requirements:
- 3–5+ years of experience in Customer Success, Account Management, or related roles, preferably in SaaS or MarTech
- Experience managing a high-volume book of business with a focus on renewals and retention
- Proven track record of meeting or exceeding renewal/retention targets
- Strong organizational and pipeline management skills in a fast-paced, scaled environment
- Ability to balance personalization with scalable approaches (1:many, automation, segmentation)
- Strong communication skills with the ability to convey value to diverse stakeholders
- Working knowledge of digital marketing (SEO, SEM, content, analytics, etc.)
- Experience working with enterprise customers in a scaled or pooled CS model
- Familiarity with data-driven customer health scoring and lifecycle management
- Experience collaborating cross-functionally with Sales, Marketing, and Product teams
- Experience in a global or international environment
- You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better