Enterprise Renewals and Retention Manager (US Markets)

Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. The Enterprise Renewals and Retention Manager will manage a high volume of lower-spend enterprise customers, ensuring they realize value from Semrush, successfully renew, and grow over time.

Responsibilities:

• Own and execute a high-volume renewal pipeline of Enterprise segment customers ($1–2K MRR), ensuring strong retention and on-time renewals
• Drive renewal strategy at scale, leveraging data, usage insights, and playbooks to maintain high retention rates
• Lead renewal conversations and negotiations where needed, ensuring alignment on value and outcomes
• Build trusted relationships across a broad customer base through scalable touchpoints (1:many, digital, and pooled engagement models)
• Act as a strategic advisor by delivering targeted, relevant recommendations aligned to customer goals
• Expand stakeholder engagement within accounts where growth potential exists
• Deliver structured enablement to help customers adopt and fully utilize Semrush tools
• Drive product usage through webinars, campaigns, and repeatable programs
• Ensure customers clearly understand how Semrush maps to their marketing workflows and business outcomes
• Effectively manage a large book of business with a focus on forecasting accuracy and proactive risk mitigation
• Prioritize accounts based on health, risk, and growth potential to maximize efficiency and impact
• Leverage automation, tooling, and segmentation strategies to scale engagement
• Analyze customer usage and engagement data to identify gaps and opportunities
• Proactively guide customers toward features and workflows that improve performance and ROI
• Reinforce value realization consistently throughout the customer lifecycle
• Identify expansion opportunities across a broad portfolio, including upsell, cross-sell, and product adoption growth
• Partner with Sales on qualified expansion opportunities and smooth handoffs where applicable
• Use data signals and customer insights to prioritize high-potential accounts
• Act as the voice of the customer, surfacing trends, feedback, and product opportunities
• Stay informed on customer goals, industry trends, and competitive landscape to better support retention and growth

Requirements:

• 3–5+ years of experience in Customer Success, Account Management, or related roles, preferably in SaaS or MarTech
• Experience managing a high-volume book of business with a focus on renewals and retention
• Proven track record of meeting or exceeding renewal/retention targets
• Strong organizational and pipeline management skills in a fast-paced, scaled environment
• Ability to balance personalization with scalable approaches (1:many, automation, segmentation)
• Strong communication skills with the ability to convey value to diverse stakeholders
• Working knowledge of digital marketing (SEO, SEM, content, analytics, etc.)
• Experience working with enterprise customers in a scaled or pooled CS model
• Familiarity with data-driven customer health scoring and lifecycle management
• Experience collaborating cross-functionally with Sales, Marketing, and Product teams
• Experience in a global or international environment
• You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better