Technical Customer Success Manager

Domo is a company that specializes in AI and data products, aiming to help users leverage data for impactful solutions. The Technical Customer Success Manager will be responsible for managing enterprise customer relationships, ensuring satisfaction, driving platform adoption, and collaborating with various internal teams to enhance the customer experience.

Responsibilities:

• Manage enterprise customer relationships and serve as the trusted advisor and primary point of contact throughout the customer lifecycle
• Lead customers through technical adoption and expansion of the Domo platform by providing strategic guidance and best practices
• Anticipate customer needs and align Domo's capabilities with their overall business vision and objectives
• Build strong relationships with customer stakeholders at all levels, including C-suite executives, by demonstrating both business acumen and technical understanding
• Collaborate with Sales, Professional Services, Support, and other internal stakeholders to ensure a seamless customer experience
• Provide customers with consultative guidance on data strategy, platform optimization, and use case expansion
• Leverage hands-on platform knowledge to demonstrate capabilities, educate customers on Domo's features, and articulate recommendations for use case expansion
• Monitor customer health metrics and technical adoption indicators to proactively identify risks and opportunities
• Act as liaison between customers and internal teams, including Product Management, Engineering, and Professional Services

Requirements:

• 2+ years of professional B2B technology sales or account management experience, preferably in SaaS environments
• 2+ years of experience in a technical or data-focused role (e.g., BI Analyst, Data Analyst, Solutions Engineer, Technical Account Manager, or similar positions)
• Proven track record of managing enterprise accounts and consistently meeting or exceeding renewal and expansion objectives
• Experience working with Fortune 500 companies and communicating effectively with C-level executives
• Strong understanding of business intelligence concepts, data modeling, and ETL/ELT processes
• Basic to intermediate SQL proficiency
• Familiarity with cloud data platforms (e.g., Snowflake, Databricks, AWS, GCP, Redshift, BigQuery, etc.) and modern data architectures
• Hands-on experience with BI or analytics platforms; experience with Domo is preferred
• Ability to understand APIs, data connectors, and system integrations at a conceptual level
• Exceptional communication and presentation skills with the ability to translate complex technical concepts for both technical and non-technical audiences
• Strong organizational and time management skills to successfully manage multiple enterprise accounts simultaneously
• Excellent negotiation skills and ability to navigate complex organizational dynamics
• Strategic thinker with a consultative approach and problem-solving orientation
• Self-driven, results-oriented, and accountable for outcomes
• Customer-first mentality with a passion for driving customer success through technology
• Ability to thrive in a fast-paced, collaborative environment and adapt to evolving customer needs
• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience
• Experience with Domo