Program Manager (Fixed-term employment/Remote)

Generation is a global nonprofit organization that supports adults in achieving economic mobility through employment. The Program Manager will oversee the learner engagement process for a new program targeting job seekers, managing recruitment, coaching, and program operations to ensure successful job placements.

Responsibilities:

• Identify, develop and manage partnerships with national, regional and local organizations to support learner recruitment, in coordination with the Head of U.S. Programs
• Oversee the learner recruitment process (in collaboration with the Global Marketing team and the Recruitment Coordinator), the selection process, any communications and onboarding for learners
• Manage and support Recruitment Coordinator(s), responsible for conducting outreach activities to source prospective learners, managing digital recruitment platform, screening applicants and managing all communications with prospective applicants, learners and alumni
• Represent Generation at online or in-person events in support of partnership development and learner recruitment
• Manage and support Employability Coach(es), responsible for delivering tailored career coaching to learners in support of their placement into jobs
• Manage and oversee industry volunteers who provide mock interview and other supports to learners, including scheduling, training and communications
• Coordinate with Employability Coach and Employer Engagement Manager to connect learners to interview opportunities post-program
• Oversee learner progress by frequently reviewing and analyzing learner data (e.g., attendance, assignments, assessments, etc.), tracking assignment completion, leveraging relevant digital tools like Canvas and Salesforce, and suggesting and implementing strategies to support learner needs, program completion and job placement rates
• Serve as first point of contact for learner inquires during and after the training program
• Manage learner documentation and operational resources
• Oversee data collection across the learner lifecycle, with support from the Global Data & Impact team
• Collaborate with other US delivery team members to deliver coherent and consistent learner experience
• Coordinate with Generation’s Digital and Curriculum & Instruction teams on setting up and monitoring digital tools to support delivery (e.g. recruitment portals, Canvas, AI career coaching tool)
• Work closely with Generation’s Global Functional teams, especially Program Delivery Support, Data & Impact, and Curriculum & Instruction to consult on program design, monitor and troubleshoot outcomes, and make recommendations for operational improvements
• Work with the global HR team and Head of U.S. programs to recruit qualified candidates for full-time positions as needed (E.g., Recruitment Coordinator, Employability Coach)
• Effectively use digital tools such as Teams, Slack and Google Drive to perform daily tasks and collaborate in a remote working environment
• Avoid legal liability issues through thorough adherence to Generation policy, procedure, and guidelines

Requirements:

• You have at least 4 years of operational or strategic experience, with experience at an educational/ training organization and/or a non-profit a plus
• You have at least 2 years of experience managing a team, managing complex tasks and coordinating across a broad range of stakeholders, both virtually and in-person
• You have strong relationship building skills and excellent communication skills (writing + oral expression that can work for different audiences)
• Comfort with analyzing and utilizing data to inform operational decisions and learning new technology
• You have experience recruiting learners at-scale, including but not limited to marketing / outreach best practices and relationships with local workforce organizations or like-minded organizations
• Experience in workforce development or other training management roles
• Experience working with a diverse set of beneficiaries
• Proficient with Canvas or similar LMS tools, Salesforce and Google Workspace