Customer Success Manager

DatologyAI is a company focused on optimizing data for AI training. As the first Customer Success Manager, you will manage post-sales relationships with AI customers, ensuring they realize the full value of the platform through faster training cycles and better model performance.

Responsibilities:

• Own onboarding, adoption, and expansion for a portfolio of enterprise accounts, ensuring customers achieve measurable outcomes with DatologyAI's platform (training speed, model quality, compute savings)
• Build and operationalize the CS function from scratch: playbooks, health scoring frameworks, QBR cadences, and escalation processes
• Serve as the primary relationship owner and project lead post-sale, orchestrating onboarding timelines, technical implementation milestones, and cross-functional coordination across Sales, Research, and Engineering to get customers to value quickly
• Translate complex customer feedback into actionable product insights, serving as a direct line between customers and our technical teams
• Identify expansion opportunities within existing accounts and collaborate with Sales on upsell and renewal motions
• Monitor customer health signals proactively and develop strategies to drive retention and reduce churn risk
• Represent DatologyAI at customer onsite meetings, technical reviews, and strategic business reviews