Physical Access Control Field Application Engineer

Safetrust Inc. is building the future of identity, aiming to create seamless access solutions for physical and digital environments. The Field Application Engineer will play a crucial role in driving the design, implementation, and adoption of Safetrust's solutions, working closely with sales and customers to ensure successful deployments.

Responsibilities:

• Lead technical implementation and deployment of Safetrust solutions within customer environments, ensuring alignment with architectural and security requirements
• Serve as the primary technical point of contact post-sale, supporting customers through onboarding, configuration, and optimization
• Translate customer requirements into scalable, secure solution designs across physical access control and identity systems
• Partner with customers to troubleshoot complex technical issues and drive timely resolution
• Partner closely with Sales Engineers and Account Executives to support technical validation during late-stage sales cycles
• Contribute to solution design discussions that influence deal success and customer adoption
• Provide feedback on customer requirements, objections, and implementation challenges to strengthen future sales strategies
• Act as a voice of the customer, providing structured feedback to Product and Engineering teams
• Identify recurring issues, implementation gaps, or product enhancement opportunities
• Support documentation, knowledge transfer, and best practice development to scale delivery
• Build strong, trust-based relationships with customers and partners
• Ensure a high standard of customer experience through proactive communication and follow-through
• Support long-term customer success by identifying opportunities for expansion and optimization

Requirements:

• Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent experience)
• 5+ years of experience in physical access control, security systems, or related technical field
• Strong working knowledge of access control systems, identity technologies, and integrated security environments
• Proven ability to work in customer-facing roles requiring both technical depth and communication skills
• Experience working cross-functionally with Sales, Product, and Engineering teams
• Strong problem-solving skills with the ability to navigate complex, real-world environments
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Willingness to travel to customer sites as required
• Experience working across integrated physical security and access control environments, including credentialing methods, access hardware, and supporting infrastructure
• Familiarity with credential technologies such as card-based, mobile (Apple/Android), and PIN-based access methods
• Working knowledge of access control hardware, including readers, panels, door controllers, and related components
• Understanding of supporting infrastructure, including low-voltage systems, structured cabling, and power requirements
• Exposure to networked and wireless communication technologies such as Bluetooth, NFC, and WAN connectivity
• Ability to operate across the full ecosystem, with depth in one or more areas and working knowledge across the broader system