Registered Financial Customer Service Professional - Phoenix

PanAgora Asset Management is committed to transforming financial lives with a focus on employee well-being and work-life balance. The Registered Financial Customer Service Professional will handle incoming inquiries regarding retirement plans, assist customers with transactions, and provide information in compliance with regulatory guidelines.

Responsibilities:

• Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns related to contributions and withdrawals, how to make changes to an account, product information and tax questions
• Process financial transactions upon request of callers
• Explain past returns in comparison to economic environment; convey information in accordance with FINRA / SEC guidelines. Complexity and scope of questions based on level
• Assist participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans. Complexity and scope of questions based on level
• Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions
• Overtime may be required based on business need

Requirements:

• FINRA Series 6 and Series 63 required
• FINRA fingerprinting required
• Associate degree in business or related field preferred
• With no degree, an additional one to two years directly related experience is required
• 1 year of customer service experience, preferably in a financial service-related field