JOB SUMMARY:

The Customer Solutions Specialist will support the ProOwnership Team and Director, ProOwnership Operations in the management and operation of aircraft enrolled in the ProOwnership program.

JOB RESPONSIBILITIES:

·         Possesses product knowledge and an understanding of Cessna & Beechcraft capabilities and applicable regulations, evaluates and determines the most cost effective and efficient approach for fulfilling customer’s requests.

·         Communicates routinely with ProOwnership management to keep them apprised of the status of customer issues affecting the ownership experience.

·         Facilitates a smooth entry-into-service and transition plan for new customer accounts.

·         Organizes and manages agreements, subscriptions, expenses, and vendor charges related to the operations of owner aircraft.

·         Coordinates with customer’s lead pilots regarding owner schedules, special requests, and assist with sourcing additional pilot resources as needed.

·         Responsible for activities surrounding the lead generation of new ProOwnership customer accounts and significant project assignments as assigned by the Director, ProOwnership

EDUCATION/ EXPERIENCE:

·         Bachelor’s degree required in Aviation Management, Engineering, Marketing, or other related Field

·         Relative business or aviation related experience preferred.

QUALIFICATIONS:  

·         Excellent written and verbal communication

·         Possesses good organization and time management skills

• Professional and diplomatic demeanor
• Excellent verbal and written communication skills

·         Attention to detail, goal oriented

·         Highly motivated

·         Ability to work in team environment

Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.