Key skills
RAIJiraAgileLeadershipProject ManagementProduct ManagementCommunicationCustomer SuccessSales
About this role
SmarterDx is a clinical AI company transforming how hospitals translate care into payment. The Senior Product Operations Manager will drive and scale operations for the New Products team, partnering with Product leadership to solve operational challenges and improve efficiency for GTM products.
Responsibilities:
- Partner with Product leadership to develop, prioritize, and execute the New Product operational roadmap to improve efficiency and alignment with company strategy
- Own end-to-end GTM workflows, reporting, and tracking systems, leveraging tools and processes to drive scalability
- Partner with cross-functional teams to establish operating models that reduce waste and friction across Product, Customer Success, Sales, and Marketing
- Optimize and automate processes to remove overhead, enabling Product Managers to focus on strategic efforts
- Develop metrics and operations that embed data-driven decisions throughout all aspects of product development, delivery, and GTM operations
Requirements:
- 8+ years progressive experience in product operations, product management, or program management, ideally 3+ years experience in health tech
- Experience at a startup or face-paced company; thrive in ambiguous environments with minimal supervision
- Experience implementing or serving as an admin or super user for work management software (ex. Jira, Asana, Aha!, etc.)
- Strong understanding and ability to leverage different aspects of project management methodologies based on company and team needs
- Excellent ability to build relationships quickly across all levels
- Superior written and verbal communication skills
- Agile certification
- PMP or CAPM
- Experience working at a startup or other fast-paced environment
- Experience building data platforms and products powered by data, especially in an R&D environment