Sales Operations Business Partner

ModMed is a company focused on reimagining the healthcare experience through innovative software solutions. They are seeking a Sales Operations Business Partner to enhance their Go-to-Market infrastructure, manage territory planning, and ensure data integrity for sales processes.

Responsibilities:

• Own and drive GTM territory planning and alignment within Salesforce to develop a scalable structure
• Manage full-year territory account ownership and ensure data accuracy
• Problem-solve account and territory alignment questions and manage Salesforce cases while driving clear GTM rules of engagement
• Oversee Sales GTM hierarchy management to ensure role and team alignment across systems
• Define and document the "laws" for lead ownership and handoffs through GTM Rules of Engagement
• Integrate sales methodologies, such as MEDDICC or Challenger, directly into the sales process
• Manage the weekly forecast commit cadence and perform necessary risk assessments
• Partner with the Systems team by documenting Business Requirements for necessary infrastructure builds
• Proactively identify, lead, and assist with the operational deployment of sales process improvement initiatives
• Define pipeline hygiene standards to ensure "good" data for the Analytics team
• Lead initiatives for data hygiene, reporting accuracy, and CRM governance
• Manage month-end close activities, including Salesforce data normalization for bookings
• Facilitate QBRs and Account Reviews to provide high-level sales data and performance analysis
• Collaborate with GTM Innovation and Analytics teams to drive automation improvements and reporting insights
• Support seller strategy by defining what a "productive" representative looks like and partnering with Enablement to shorten time-to-productivity
• Conduct tool audits to evaluate ROI and identify gaps in the current sales technology stack

Requirements:

• 5 to 7+ years of relevant experience in Revenue Operations or Sales Operations at a mid-sized to large SaaS organization
• Bachelor's Degree required (preferred fields include Business, Finance, or Accounting)
• High proficiency with CRM platforms (Salesforce is required; Clari experience is a plus)
• Strong skills in Excel/Google Sheets and PowerPoint/Google Slides for data analysis and presentation
• A proven track record of leading complex, cross-functional projects from initial problem definition through execution
• Demonstrated experience owning operational cadences such as forecasting, pipeline reviews, territory planning, and business reviews
• Experience designing and implementing sales programs and strategies that drive organizational productivity
• Strong written and verbal communication skills with the ability to influence stakeholders at multiple levels
• Highly analytical, adaptable, and capable of influencing without authority in a fast-paced environment