Senior Project Manager

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. The Senior Project Manager will act as the lead, providing detailed technical design and specification of solutions while managing client relationships and project governance.

Responsibilities:

• Act as the main point of contact with the customer and other project team members
• Assess client technical requirements and provide viable solutions
• Development of technical specifications
• Lead the development and deployment process working with the program management team
• Adhere to both internal and customer’s processes in place for project governance and delivery
• Work with clients to integrate Press Ganey Forsta technologies into their business applications
• Manage and conduct solutions QA
• Assist with client UAT
• Providing solutions administration and overall on-going support as required for the client solution
• Provide Press Ganey Forsta platform training and knowledge transfer
• Work with the Sales team on development of technical presentations, as needed
• Member of the HX Delivery team reporting to Director or Senior Director, Client Success

Requirements:

• Previous customer-facing experience
• Technical and business assessment skills
• Ability to articulate the value of technical solutions from a business perspective
• Knowledge of standard consulting operational processes
• Strong presentation skills
• Project delivery management experience
• Curiosity and detail-oriented mindset
• Exceptional time management and multi-tasking skills
• Team player with initiative
• Driven to find appropriate solutions for problems
• Passionate about sharing ideas and learning
• Ability to intelligently converse about required business concepts and technologies with clients, vendors and internal team members
• Experience working with clients
• Conflict resolution and negotiation skills
• Ability to work as part of a multifunctional team
• Demonstrates initiative, individual motivation and drive to assist in sales initiatives from start to finish
• Ability to travel <5% for internal meetings and trainings
• Excellent communication skills
• Excellent ability to multi-task and balance multiple projects and priorities
• Excellent understanding of marketing research and its data
• Strong problem-solving skills, including an ability to 'think outside the box'
• Excellent understanding of logic and ability to identify errors
• Proven knowledge of Health Systems and/or Health Plans
• Bachelor's degree in Computer Science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis
• Data Visualization and/or Graphic Design experience