Customer Service Representative - Remote

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., dedicated to educating communities about skin health. The Customer Service Representative will serve as the first point of contact for patients, providing superior customer service, scheduling appointments, and managing patient inquiries and billing issues.

Responsibilities:

• Serves as first point of contact for incoming billing customer service calls
• Provides optimum customer service, including quality assurance, for all patient inquiries
• Answer high-volume incoming communications from customers/patients
• Returns all phone messages within 24 hours of receipt
• Must be able to deal diplomatically with complaints and function well under pressure
• Utilize resources and conduct research to troubleshoot and resolve patient issues
• Reviews patient account data when interacting with patients to ensure that accurate information regarding patients' insurance and demographic information are correctly reflected on the patient's account
• Updates insurance and demographic information as necessary on patient accounts
• Accurately documents patient accounts of all actions taken
• Set up payment plans and take credit card payments over the phone
• Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax
• Participates in special projects as needed
• Maintains regular and predictable attendance
• Adheres to Code of Conduct and Mission & Value Statement
• In addition to the above job responsibilities, other duties maybe assigned

Requirements:

• High School graduate or equivalent
• Knowledge of health plan benefits (deductibles, copays, coinsurance) and eligibility verification
• Must be able to read, interpret and explain EOBs and patient responsibility in detail
• Education in medical billing or hold medical billing certification preferred
• Mod Med/EMA practice management system experience is a plus