Bilingual English and Spanish Customer Service Representative

Optum is a part of UnitedHealth Group, focused on improving the flow of health data and creating a connected system. They are seeking a Bilingual English and Spanish Customer Service Representative to assist customers with their health plan questions, requiring strong communication skills and the ability to navigate computer systems effectively.

Responsibilities:

• Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

Requirements:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience
• Bilingual fluency in English and Spanish
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work Monday - Friday, 8:00 am - 5:00 pm EST
• 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Health care experience