Senior Implementation Business Analyst

StarCompliance is a software company that offers highly configurable web-based applications aimed at increasing compliance workflow efficiencies. The Business Analyst role involves leading implementation projects, configuring the StarCompliance application, and ensuring successful client engagement and satisfaction.

Responsibilities:

• Lead the discovery and documentation of client-defined configuration requirements
• Develop and deliver Functional and Target Configuration Specifications, ensuring formal client approval and sign-off
• Configure the StarCompliance application according to agreed specifications and best practices
• Support clients through the initial rollout and adoption of the platform across their organization
• Deliver tailored client training sessions and provide expert implementation support during the deployment phase
• Facilitate structured user feedback sessions to identify problem areas and clarify feature requests
• Identify, assess, and escalate delivery risks; collaborate with Professional Services leadership and Relationship Management teams to drive timely resolution
• Partner closely with Product Management and QA to validate new features and fixes; oversee defect triage, prioritization, and resolution
• Transition clients seamlessly to Customer Support post-implementation for ongoing service continuity
• Contribute to the evolution of internal delivery frameworks, including templates, playbooks, and best practices
• Collaborate cross-functionally to maintain strong client satisfaction and retention, ensuring consistent communication and expectation management throughout the project lifecycle

Requirements:

• Minimum of 5+ years' experience in a client-facing Business Analyst or Implementation Consultant role within software or information services
• Exceptional stakeholder management skills, with demonstrated success engaging client business users, technical teams, and senior executives
• Strong influencing and negotiation skills
• Strong organizational skills and high attention to detail
• Strong oral, written, presentation and interpersonal communication skills
• Driven, proactive, positive attitude
• Strong analytical, requirements gathering and problem-solving skills
• Excellent written and verbal skills to document project requirements and track milestones
• Excellent attention to detail with a disciplined, process-driven delivery approach
• Hands-on experience migrating clients from legacy or third-party solution
• Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline (or equivalent practical experience)
• Minimum of 5 years of relevant experience in business analysis, systems implementation, or process improvement within a technology or operations environment
• Working knowledge of business applications, system integrations, and data reporting tools
• Ability to translate complex requirements into clear documentation for both technical and non-technical stakeholders
• All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information
• Financial compliance experience
• Experience collaborating across global teams and time zones
• Previous experience of Agile delivery practices Scrum/Kanban ceremonies (backlog refinement, sprint planning, reviews, retros), writing user stories/acceptance criteria, and using tools such as Jira/Confluence
• Experience defining, implementing, or supporting enterprise software solutions in financial services
• Knowledge of codes of ethics, conflicts of interest, personal account dealing, or MNPI handling
• Familiarity with regulatory frameworks such as SEC, FINRA, FCA, or SMCR