Business Analyst/Consultant IV
United States of America
Contract
1 week ago
H1B Sponsor Likely
Key skills
ServiceNow ImplementationServiceNow ConfigurationServiceNow ITSM ModulesService Catalog DevelopmentWorkflow DesignFlow DesignerBusiness AnalysisRequirement GatheringITIL FrameworkIncident ManagementChange ManagementProblem ManagementThird-Party IntegrationsStakeholder ManagementDynatraceServiceNowJira
About this role
V-Soft Consulting Group, Inc. is a recognized staffing company headquartered in Louisville, KY, seeking a Business Analyst/Consultant IV. The role involves collaborating with business stakeholders to gather requirements, leading ITSM module configuration, and providing expert support for ServiceNow implementations.
Responsibilities:
- Collaborate with business stakeholders to gather requirements; design, build, and test automated service requests and workflows within the ServiceNow Service Catalog
- Lead the functional configuration of ITSM modules (Incident, Problem, Change, and Request), ensuring all system changes follow authorized governance workflows
- Provide expert-level support and maintenance for implemented modules, ensuring system performance aligns with agency service delivery standards
- Develop and maintain comprehensive documentation for system configurations, process flows, and user guides to ensure long-term platform sustainability
Requirements:
- ServiceNow Implementation & Configuration: 3 years of experience: Extensive experience configuring ServiceNow ITSM modules, building Service Catalog items, and designing workflows using Flow Designer
- Business Analysis & Requirement Gathering: 3 years of experience: Expertise in translating non-technical business needs into detailed technical specifications and managing the lifecycle from discovery through UAT
- ITSM Process Knowledge: 3 years of experience: Deep understanding of ITIL frameworks and how they are applied within a large enterprise or government environment
- Technical Writing & Documentation: 3 years of experience: Proven ability to create clear technical documentation, including Functional Requirement Documents (FRD) and Standard Operating Procedures (SOP)
- Third-Party Integrations: Experience integrating ServiceNow with technical solutions such as Dynatrace, Jira, or Tenable
- Advanced ServiceNow Modules: Familiarity or implementation experience with additional modules such as Enterprise Architecture (EA), Security Operations (SecOps), Software Asset Management (SAM), or Hardware Asset Management (HAM)
- ITIL Proficiency: Strong understanding or experience working within ITIL v3 or v4 frameworks, specifically in the areas of Incident, Change, and Request Management