Customer Service Specialist ROI Bilingual

HealthMark Group is dedicated to providing excellent customer service and is seeking a Customer Service Specialist ROI Bilingual to assist clients, patients, and requestors. The role involves managing customer inquiries regarding medical records, ensuring accurate documentation, and maintaining high customer satisfaction through effective communication and support.

Responsibilities:

• Assist clients, patients, and requestors with status of requests for medical records via phone call
• Ensure notes are accurate and detailed. All actions require a note in Med-Release
• Provide excellent customer service in a timely manner with accurate and concise information
• Build strong value-based relationships with customers - a passion for customer interaction is a must!
• Ensuring customer satisfaction is a primary goal
• Take credit card payment, resend, or cancel invoices
• Reprocess orders for missing information
• Obtain missing information for non-compliant requests from patients and requestors
• Data entry and other duties as assigned
• Fax and/or email records securely to requestors
• Work with other departments to ensure requests are sent in a timely manner
• Must meet daily goal of 85 calls per day averaging 11 calls per hour

Requirements:

• Good communication skills both written and verbal
• Interpersonal skills to build successful working relationships with requestors, clients, and co-workers
• Detail oriented
• Ability to resolve customer issues in a timely manner
• Excellent follow-up skills
• Time management skills
• Reliable internet
• Quiet background setting
• Bilingual/Spanish and English
• Excellent communication skills
• Strong analytical and problem-solving skills
• 1+ year of call center experience
• Ability to multi-task
• Prioritize duties
• Strong time management skills
• Willingness to learn
• Proficient computer skills with software applications such as Microsoft Office
• Maintain a positive, empathetic, and professional attitude toward customers always
• High school diploma or GED required
• Fast learner
• Self-motivated and able to work independently
• Ability to adapt to change/flexibility a must
• Dependable
• Maintain a high level of business integrity and diligence
• Passionate about people and able to show patient empathy
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more
• Previous Medical Industry Experience