Project and Program Management - Project Manager Non Tech 4

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a Senior Project Manager to drive readiness and successful rollout of Self‑Serve Email capabilities supporting Relationship Marketing and RM Operations, ensuring smooth execution and adoption across teams.

Responsibilities:

• Run a disciplined operating rhythm (ROB) including agendas, notes, action tracking, decision logs, and workback plans
• Maintain a living RAID log and escalate risks, issues, and blockers early
• Provide clear, consistent status reporting and visibility for Microsoft FTE owners and cross‑functional partners
• Translate phased rollout plans into concrete readiness criteria, go‑live gates, and operational requirements
• Identify and track dependencies across tooling, operations, governance, and enablement workstreams
• Ensure launches proceed only when readiness criteria are met and risks are mitigated
• Support UAT planning, scheduling, execution, and issue tracking
• Partner with engineering, RM Ops, and business stakeholders to validate functionality and ensure smooth rollout
• Develop “what’s changing / who’s impacted / what stays the same” materials for marketers and operations teams
• Define in‑scope vs. out‑of‑scope scenarios to drive clarity and reduce confusion
• Partner with RM and RM Ops to ensure changes land with minimal disruption and high adoption
• Own documentation governance including accuracy, versioning, ownership, and single source of truth
• Maintain runbooks, FAQs, process guides, and readiness materials as capabilities evolve
• Ensure documentation reflects real‑world workflows and feedback from users
• Draft role‑specific communications such as release notes, announcements, and capability updates
• Coordinate training sessions, office hours, and reinforcement activities
• Establish feedback loops to inform future improvements and documentation updates
• Lead daily/weekly operating rhythms with RM, RM Ops, engineering, and cross‑functional partners
• Update RAID logs, workback plans, and readiness trackers
• Prepare rollout materials, communications, and documentation updates
• Support UAT execution and triage issues
• Drive change management and adoption activities for upcoming phases
• Ensure all readiness criteria are met before go‑live decisions

Requirements:

• Program & operating‑rhythm management (8–10 years): Proven ability to run a disciplined ROB—workback plans, RAID logs, dependency tracking, decision logs, and executive‑ready status artifacts
• Rollout readiness & change execution (8+ years): Experience translating phased capability plans into readiness criteria, in/out‑of‑scope guidance, and launch support materials
• Documentation & enablement delivery (8+ years): Strong capability in creating and governing runbooks, FAQs, process guides, and role‑based communications
• Bachelor's degree in Business Administration or related field required
• PMI/PMP certification preferred
• Senior marketing program manager with experience rolling out marketing platforms or capabilities (email tools, campaign systems, content workflows, MarTech enablement)
• Deep experience partnering with marketing operations and relationship marketing teams
• Strong change management background—able to translate new capabilities into clear, actionable guidance for marketers
• Skilled in documentation, enablement, and maintaining a single source of truth for evolving capabilities