Senior Solutions Engineer

CircleCI is the world’s largest shared continuous integration/continuous delivery (CI/CD) platform, and they are seeking a Senior Solutions Engineer to be the customer’s trusted technical advisor throughout the sales and retention lifecycle. The role involves providing hands-on advice for cloud-based deployments, serving as a technical expert, and collaborating with account executives to address customer needs and demonstrate how CircleCI can meet their business goals.

Responsibilities:

• Lead the technical implementation and day-to-day management of CircleCI Demonstrations and proof-of-concepts
• Demonstrate the technical feasibility , integrated into our customer’s technology stack, ensuring early customer success and a long-term business relationship
• Serve as a technical advisor and subject matter expert for customers, offering guidance on product implementation, adoption, and best practices
• Conduct in-depth analysis of customer use cases, identify opportunities for product optimization, and provide feedback to internal teams for improvements
• Support strategic planning conversations with customer executives; connecting software delivery challenges with corporate objectives, articulating their full business impact
• Lead technical discussions with enterprise clients, addressing complex issues, customizations, and integrations to meet customer-specific requirements
• Develop and deliver technical training sessions, workshops, and documentation to empower customers to maximize the value of CircleCI products
• Stay up-to-date on industry trends, product updates, and emerging technologies to continuously enhance your technical knowledge and customer support capabilities

Requirements:

• 5-10 years experience as an engineer in the application development, devops, or CI/CD space
• Extensive experience with solutions selling in a technical customer-facing role, such as Sales Engineer, Solutions Engineer, Customer Success Engineer, or similar position, preferably in a SaaS or software development environment
• Strong proficiency in CI/CD concepts, DevOps practices, software configuration, and scripting languages like Python, Shell, etc
• Knowledge of Docker or Linux containers in general
• Outstanding presentation skills. You feel comfortable leading presentations and demos of our platform to groups, both technical and non-technical, in-person and virtually
• Proven track record of engaging with enterprise clients, understanding their technical requirements, and delivering solutions that drive customer success
• Ability to work collaboratively with cross-functional teams, Sales, Product, and Engineering, to advocate for customer needs and provide valuable insights for product enhancement
• Experience developing mobile applications across iOS and Android devices
• Strong ops/infrastructure knowledge, especially networking and security