MoneyHero Group is a market leading financial products platform in Greater Southeast Asia, and they are seeking a highly motivated and customer-oriented individual to join their Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to their Hong Kong customer base through email, chat, and phone support channels.
Responsibilities:
- Promptly and accurately respond to customer inquiries via email, chat and phone platforms
- Effectively resolve customer issues and complaints to ensure a positive customer experience
- Provide clear and concise information about MoneyHero's products and services
- Escalate complex inquiries or complaints to the appropriate department or supervisor
- Maintain accurate records of customer interactions and inquiries
- Adhere to company policies and procedures regarding customer service
- Contribute to the development and improvement of customer service processes
- Collaborate with team members to achieve department goals and objectives
Requirements:
- Fluency in written and spoken Hong Kong's Cantonese is mandatory
- Good written and verbal communication skills in English
- Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries
- Proficiency in using customer service software and tools
- Strong problem-solving and critical thinking skills
- Ability to multitask and prioritize tasks effectively
- Excellent attention to detail and accuracy
- Positive and professional attitude
- Ability to work independently and as part of a team
- Familiarity with Hong Kong's financial services industry
- Experience using Zendesk as ticketing tool