Executive, Customer Service

MoneyHero Group is a market leading financial products platform in Greater Southeast Asia, and they are seeking a highly motivated and customer-oriented individual to join their Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to their Hong Kong customer base through email, chat, and phone support channels.

Responsibilities:

• Promptly and accurately respond to customer inquiries via email, chat and phone platforms
• Effectively resolve customer issues and complaints to ensure a positive customer experience
• Provide clear and concise information about MoneyHero's products and services
• Escalate complex inquiries or complaints to the appropriate department or supervisor
• Maintain accurate records of customer interactions and inquiries
• Adhere to company policies and procedures regarding customer service
• Contribute to the development and improvement of customer service processes
• Collaborate with team members to achieve department goals and objectives

Requirements:

• Fluency in written and spoken Hong Kong's Cantonese is mandatory
• Good written and verbal communication skills in English
• Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries
• Proficiency in using customer service software and tools
• Strong problem-solving and critical thinking skills
• Ability to multitask and prioritize tasks effectively
• Excellent attention to detail and accuracy
• Positive and professional attitude
• Ability to work independently and as part of a team
• Familiarity with Hong Kong's financial services industry
• Experience using Zendesk as ticketing tool