Workplace Technology Engineer

Payscale is a compensation innovator that delivers actionable insights through AI-powered tools. They are seeking a Workplace Technology Engineer to provide technical support, lead projects, and optimize collaboration platforms for their teams. The role involves troubleshooting issues, managing user access, and enhancing the end-user experience in a remote-first environment.

Responsibilities:

• Respond to and resolve support requests through our ticketing system for a remote-first environment
• Troubleshoot complex issues across macOS, Windows, and escalate infrastructure-level issues as appropriate
• Analyze recurring ticket trends and implement automation or systemic fixes to reduce support volume
• Translate complex technical requirements into user-friendly solutions, documentation, and training materials
• Champion the end-user experience by proactively identifying friction points in tooling and driving improvements
• Administer Okta (or equivalent IdP) for SSO, MFA, lifecycle management (provisioning/deprovisioning), and application integrations using SAML and SCIM
• Manage user accounts, groups, and access policies in Microsoft Entra ID (Azure AD) and/or on-premises Active Directory
• Administer endpoint management for Windows, MacOS, and Linux (e.g. Intune, Kandji, Jamf, or Workspace One)
• Standardize, develop provisioning, patching, and decommissioning using automation and MDM
• Oversee endpoint protection, encryption, and posture enforcement integrated with corporate IAM

Requirements:

• 3+ years of experience in IT, workplace technology, IAM, or systems administration roles
• Demonstrated experience with administering Microsoft 365 (Intune, Entra ID, Exchange Online, SharePoint, Teams) or Google Workspace
• Experience with managing licenses and administering collaboration tools (ex. Slack, Zoom, Atlassian Jira and Confluence)
• Working knowledge of Okta or a comparable IdP for SSO, MFA, and lifecycle management (SAML, SCIM)
• Understanding of Active Directory and/or Microsoft Entra ID (Azure AD), including user/group management and GPO concepts
• Strong troubleshooting skills across macOS and Windows endpoints; Windows Server experience a plus
• Excellent communication and verbal skills — able to interface comfortably with both technical engineers and non-technical business stakeholders
• Strong documentation skills for policies, runbooks, and procedures
• Familiarity with MDM/endpoint management solutions (Intune/Autopilot, Jamf, Workspace One, or similar)
• Experience with ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management
• Exposure to SaaS integration/iPaaS tools (Workato, Zapier, Make, or native APIs)
• Understanding of Zero Trust concepts and modern identity frameworks
• Experience with SaaS Management
• Experience in M&A activities including user onboarding, system consolidation, and access alignment
• Microsoft 365 Certified (MS-900, MS-102, or MD-102) or Google Workspace Administrator certification
• Atlassian Certified Professional (ACP) designation
• Okta Certified Administrator
• Project management experience or certification (PMP, CAPM, or equivalent practical experience)