Investigative Aide, Senior

Salary Range:   $40,916 - $65,874   FLSA Non Exempt

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Performs customer service functions: greets visitors and answers incoming calls; provides information or assistance regarding department services, activities, forms, procedures, or other issues; responds to routine questions and complaints; refers callers and visitors to appropriate department or personnel; researches problems and initiates problem resolution; and refers complaints/problems to appropriate personnel, as needed.

Processes major crime investigative reports and other documentation associated with department operations within designated timeframes and per established procedures; receives, reviews, records, types, and/or distributes documentation; enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; files, and maintains and stores hardcopy records.

Manages assigned case load; conducts routine research to gather information and resolution regarding assigned cases; conducts phone interviews, internet research, and related activities; forwards information to detectives as needed; and maintains related documentation.

Maintains file system of various files/records: prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; and conducts records maintenance activities in compliance with guidelines governing record retention.

Utilizes local and national crime information databases: enters and obtains information regarding tags, driver’s licenses, warrants and criminal histories, etc.; ensures accuracy of information entered; compiles information retrieved from databases; copies records; and places records in case files.

Provides administrative support to assigned unit: processes timesheets and payroll information; maintains leave reports and personnel files; assists with new-hire orientation; coordinates with vendors regarding work orders; and communicates with payroll and human resources personnel as needed.

Maintains inventories of supplies, forms, and equipment: ensures availability of adequate supplies to complete work activities; prepares and forwards purchase requisitions for needed materials, equipment, and supplies; and receives/distributes incoming supply shipments.

Prepares or completes various forms, reports, correspondence, criminal reports, case files, activity reports, subpoenas, purchase requisitions, or other documents.

Receives various forms, reports, correspondence, case files, incident reports, criminal histories, subpoenas, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Communicates with supervisor, other County departments and employees, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software: and operates general office or other equipment as necessary to complete essential functions.

 

Minimum Qualifications:

High school diploma or GED required; two years of experience in administrative and/or investigative support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. 

Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s license; must possess and maintain certification as a Georgia Crime Information Center Basic Operator.