Revenue Cycle Modernization Senior Solution Technical Expert

Job Family:

Digital Consulting

Travel Required:

Up to 25%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Guidehouse is currently seeking a Revenue Cycle Management (RCM) professional in support of our Military Health System client. These teammates will bring a vast range of experiences across RCM within an electronic health record (EHR).  The candidate should have experience working in Federal Healthcare space, and preferably the Defense Health Agency, the Services, and/or Health Affairs. The candidate will lead the development of work products and deliverables; establish relationships with primary clients and stakeholders; and identify opportunities to improve processes. The candidate will also support business development across the MHS.

The Revenue Cycle Modernization & Innovation Senior Solution Technical Expert Business Support in the continental United States, remote authorized, to support the Defense Health Agency. The Senior Solution Technical Expert, Business Support, assists the Military Health System client with coordination, operational support, and optimization of business processes and administrative functions that enable effective delivery of Revenue Cycle Management capabilities within the MHS GENESIS electronic health record environment.

Roles and Responsibilities include but are not limited to:

• Provide comprehensive business operations support to Revenue Cycle Modernization and Innovation teams, including logistics coordination, documentation management, task tracking, reporting, and stakeholder communication.

• Support development, refinement, and sustainment of internal business processes, governance workflows, and project coordination tools to improve efficiency, accountability, and transparency.

• Maintain formal records of working group actions, decision logs, risk registers, project charters, schedules, and implementation plans in alignment with program governance standards.

• Coordinate stakeholder engagements, including meeting scheduling, agenda development, action item tracking, meeting summaries, and follow-up documentation.

• Develop and maintain task trackers, dashboards, and internal databases using Microsoft Excel, SharePoint, Power BI, Tableau, or similar tools to monitor deliverables and performance metrics.

• Assist in tracking milestones, performance indicators, workflow improvement initiatives, and training activities across RCM domains.

• Collaborate with cross-functional stakeholders across patient access, medical coding, charge capture, patient accounting, supply chain, referral management, and training to ensure consistent administrative and operational support.

• Coordinate preparation of executive briefings, slide decks, memorandums, reports, and other communication products for internal and external stakeholders, including DHA leadership.

• Support knowledge management activities by maintaining centralized repositories of templates, policies, standard operating procedures, process documentation, and governance artifacts.

• Assist with onboarding of new team members by providing access to documentation, training resources, and orientation materials aligned to program standards.

• Partner with technical, clinical, and operational stakeholders to support documentation updates, policy alignment efforts, and readiness activities across revenue cycle initiatives.

• Provide administrative support for audits, reviews, and data calls by compiling required documentation and ensuring timely responses.

• Support continuous improvement initiatives by assisting with process mapping, documentation updates, and coordination of workflow validation efforts.

What You Will Need:

• Bachelor’s degree in business administration, Healthcare Administration, Management, Public Administration, or related field.

• Must be able to obtain and maintain a Federal or DoD Public Trust clearance.

• Due to government contract requirements, United States citizenship is required.

• 3+ years of experience providing business, project, or administrative support in a healthcare, government, or EHR-related environment.

• Familiarity with MHS GENESIS or other Oracle Health Cerner platforms and associated administrative or RCM functions.

• Proficiency in Microsoft Office 365, including Excel, Word, PowerPoint, and Outlook.

• Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholder expectations.

• Excellent written and verbal communication skills with experience formatting executive-level documents.

What Would Be Nice To Have:

• Experience supporting Revenue Cycle Management programs, EHR implementations, or healthcare modernization initiatives.

• Experience maintaining SharePoint sites, collaborative workspaces, or document control libraries.

• Experience creating and managing action logs, decision trackers, risk registers, and meeting documentation.

• Familiarity with project management tools such as MS Project, Smartsheet, or similar platforms.

• Ability to support data entry, analysis, and reporting using Excel, Power BI or Tableau.

• Knowledge of federal administrative processes and familiarity with the Department of Defense or the Military Health System.

• Professional certifications such as PMP, CAPM, or other project support credentials preferred.

• Demonstrated ability to work independently and as part of a multidisciplinary team in a dynamic federal environment.

The annual salary range for this position is $92,000.00-$153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.