Patient Accounting Supervisor (Customer Service)

The University of Kansas Health System is seeking a Patient Accounting Supervisor to oversee the daily operations of the Patient Accounting Team. This role involves handling patient inquiries, coordinating activities with other personnel, and developing strategies to streamline operations within the Patient Financial Services Department.

Responsibilities:

• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
• Oversees the daily operations of the patient accounting team to ensure appropriate action is taken. Leads the team as a subject matter expert in resolving issues per established departmental policy. This may include taking payments, setting up payment plans, referring the patient to the third-party partner for long term financing, adding or correcting insurance or demographic information entered into the system, perform insurance follow up inquiries, send financial assistance applications and generally resolving patient concerns
• Monitors work queues/daily assignments ensuring that work is moving efficiently, and queues are being worked according to need of each individual area, re-directing staff focus of work queue priority when necessary
• Acts as a resource supporting day to day operations which includes but are not limited responding to escalations, advising on how to de-escalate, work closely with other Patient Financial Services areas to resolve patient issues
• Prepares reports the Department Manager any staff issues, trends in staff performance, trends in patient issues and patient call volumes
• Assists with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Assist in updating and maintaining personnel files. Ensures employee competency and maintains written documentation of all counseling sessions as needed. Maintains and monitors Kronos records for employees
• Provides coverage in planned or emergent absences of other supervisors, when requested provides coverage in emergent absences of employees, as needed
• Interprets and explains policies and procedures to employees, patients and visitors
• Ensures computer downtime procedures are followed per established guidelines; problems should be documented as they occur and brought to the attention of the Manager
• Works closely with other Patient Financial Services staff to ensure swift and satisfactory resolution to patient issues. Frequent contact with patients to provide special services as needed
• Makes periodic check of equipment to determine needs for repair and see that employees have adequate supplies to work with
• Perform all other assignments as requested by the Director and Vice President of Revenue Cycle
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required

Requirements:

• High School Graduate or GED
• 5 or more years of experience in payment posting, claims, denials, health care customer service, insurance processing, billing or collections
• Associates Degree in Health Information Management or a related field of study from an accredited college or university
• 3 or more years of experience in Epic