Senior Project Manager – Utility Customer Systems

Mastech Digital is seeking a Senior Project Manager to lead the end-to-end delivery of a customer-facing Electric Service Request and Interconnection application for a large U.S. electric utility. This role involves managing complex, multi-stakeholder utility environments and ensuring successful delivery and operational readiness of enterprise technology implementations.

Responsibilities:

• Own the full project lifecycle: charter, planning, execution, cutover, and closeout
• Decompose large implementations into discrete workstreams and use cases (e.g., new service requests, DER interconnection intake, workflow automation, system integrations)
• Manage scope, schedule, budget, and resources, ensuring transparency and accountability
• Lead cutover planning, data migration, and transition to steady-state operations
• Lead or support RFPs and procurement efforts for platform and systems integrator selection
• Define and manage contracts and statements of work (SOWs)
• Hold system integrators and vendors accountable to delivery milestones, quality, and outcomes
• Serve as the primary project point of contact across customer operations, IT, cybersecurity, and leadership
• Build and execute a stakeholder communication and engagement plan
• Proactively surface risks and issues, bringing solutions and mitigation options
• Oversee requirements, design reviews, configuration decisions, and testing (Unit, SIT, UAT)
• Ensure documentation, SOPs, and training are completed prior to go-live
• Enforce security, compliance, and governance standards consistent with utility practices

Requirements:

• 7+ years of Project Management experience delivering complex, customer-facing technology implementations
• Experience in the electric utility, energy, or infrastructure sector
• Demonstrated experience managing enterprise system integrations (e.g., GIS, CIS, CRM, customer billing, WAM, or similar)
• Proven ability to manage multi-vendor and system integrator environments
• Strong stakeholder management skills across technical, operational, and executive audiences
• PMP certification or equivalent demonstrated experience
• Bachelor's degree in Business, Information Technology, Computer Science, or related field (additional experience may substitute for degree)
• Direct experience with electric service request, permitting, or interconnection workflows
• Familiarity with platforms such as Accela, PowerClerk, GridUnity, or similar intake/workflow tools
• Experience delivering customer-facing utility applications (self-service portals, service request systems)
• DER, solar, EV, or distributed energy resource program exposure