Customer Success Executive (New Orleans, LA)

Hippocratic AI is the leading generative AI company in healthcare, and they are seeking a Customer Success Executive with health systems experience. This role involves working onsite with healthcare systems to implement and scale AI solutions, ensuring strong adoption and measurable outcomes.

Responsibilities:

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations
• Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations
• Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns
• Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences
• Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders
• Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto
• Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations