Team Lead - Workflow Solutions Engineering

Gaiia is building a leading platform for Communications Service Providers that focuses on customer care. They are seeking a Team Lead for Workflow Solutions Engineering to lead a team of Solution Engineers in designing and building network automation workflows for telecom operators.

Responsibilities:

• Lead, coach, and develop a team of Solution Engineers: hiring, onboarding, mentorship, feedback, and building a high-ownership culture
• Build and deliver network automation workflows alongside your team — reviewing code, pairing on tricky integrations, and jumping in when delivery is underwater
• Own the solutioning pipeline: intake, scoping, estimation, prioritization, and capacity planning across multiple concurrent customer implementations
• Run customer-facing discovery sessions, design workflow diagrams, and get sign-off on automation scope with customers
• Build repeatable frameworks: workflow templates, off-the-shelf scope guidelines, and standardized solutioning artifacts that reduce per-customer effort
• Introduce operating rhythm to the team: weekly priorities, capacity planning, and roadmap alignment so the team gets ahead of demand instead of firefighting
• Cross-train the team across network vendor integrations and automation patterns, eliminating single points of expertise
• Act as the gatekeeper for SE time across pre-sales engagements, customer implementations, and day-2 support
• Collaborate with Product, Engineering squads, and Customer Success to advocate for tooling improvements and feed insights back to the roadmap

Requirements:

• You have at least five (5) years of experience in software development or technical solution engineering, with hands-on ability to read, write, and review code
• You have at least two (2) years of experience leading or mentoring a team of technical professionals
• You have experience building or configuring integrations and automations — APIs, webhooks, provisioning logic, or workflow engines
• You are a strong customer-facing communicator — you can run a discovery session with an ISP's network operations team and translate their needs into executable scope
• You can deal with uncertainty and bring structure to ambiguous customer requirements
• You are process-oriented and thrive building repeatable playbooks from scratch
• You have an outgoing and collaborative personality, eager to work across departments and directly with customers to solve complex problems
• You have a strong product mindset and natural curiosity for how things work under the hood
• You have the ability to travel frequently in the US, to actively support our customers during key engagements and go-lives
• You have experience in the telecom or ISP industry — OSS/BSS concepts, fiber provisioning, wireless provisioning, network management, or service activation
• You have experience with TypeScript, GraphQL, REST, SOAP, XML, JSON
• You have familiarity with network & telecom technologies such as Calix, Nokia, Adtran, TP-Link, UISP, Tarana, NetBox, RADIUS, Alianza, Metaswitch, Ribbon, TiVo
• You have experience working with AI tools applied to software development workflows or automation