Center of Excellence - Marketing Services Manager

Arrow Electronics is seeking a Center of Excellence - Marketing Services Manager to lead their internal marketing agency for North America. The Manager will oversee a team of marketing professionals, ensuring the delivery of high-volume marketing programs while driving operational efficiency and managing budgets.

Responsibilities:

• Overseeing end-to-end campaign production - digital, creative and content execution
• Ensuring all marketing initiatives are delivered on time, on brand, and on budget
• Driving operational efficiency through standardized workflows, capacity planning, and continuous process improvements
• Managing team capacity and resource allocation – e.g. conducting regular capacity utilization analyses to anticipate workload peaks and adjust resources as needed
• Serving as a people manager – coaching and developing a multidisciplinary team of marketers and creatives
• Financial and performance accountability – treating the Marketing CoE as a profit center that’s managing budgets, expenses vs. revenue (or cost recoveries), and forecasting financial performance
• Set team operational targets and KPIs - service-level agreements for on-time campaign delivery and quality
• Track results and report on outcomes/ROI to senior leadership
• Working closely with sales, vendor/supplier marketing teams, and other stakeholders to align the in-house agency’s services with business goals
• Adapt to market headwinds or changes in demand (e.g. shifts in vendor funding, new product launches, seasonal campaigns)
• Adjusting strategies and capacity plans accordingly

Requirements:

• Typically requires a minimum of 12 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent related experience
• 8 years minimum in creative/digital marketing roles
• Strong experience managing a large team in a fast-paced environment
• Proven ability to run marketing operations with a data-driven, financially savvy approach
• Experience securing marketing funding and overseeing marketing budget
• Project management experience (resource allocation, setting deadlines, ensure deliverables are met)
• A blend of experience at agencies or in corporate marketing preferred