Senior Analyst - Business

Wesco is a leading provider of business-to-business distribution and logistics services. The Senior Analyst - Business is responsible for analyzing on-site search activities and capabilities, providing analytical reporting, and supporting product development to enhance customer experience.

Responsibilities:

• Collect and analyze information pertaining to the on-site search experience, including internal data, e-commerce traffic, internal and external customer behavior and feedback
• Collaborate with counterparts in information technology and development resources to create reports and validate analysis, leading discussions for enhancements
• Based on requirements, develop reports and user stories, plans for delivery, and plans to monitor and measure impact
• Present findings and functional requirements to development team and stakeholders throughout the agile iterations
• Work with quality assurance analysts to create test plans and/or execution test scenarios to support requirements validation, user acceptance testing (UAT) and system testing
• Provide mentorship and guidance to less experienced analysts

Requirements:

• Bachelor's degree required
• Strong analytical background with Python and SQL proficiency
• 7 years required, 10 years preferred experience of digital or related field, preferably in B2B
• 7 years required, 10 years preferred business and data analysis experience in a software or systems role
• 3 years required, 7 years preferred experience in product ownership, management, or other product lifecycle related experience
• 3 years required, 7 years preferred experience global, localization, and multi-language/multi-currency, platforms a plus
• 5 years required, 7 years preferred experience in digital channels, including web, mobile, apps and social; experience with scanning and mobility solutions a plus
• 3 years required, 5 years preferred experience driving requirements with UX, CX, and Analytics teams a plus
• Strong analytical capabilities to uncover root causes and represent customer requirements into specific functional requirements
• Strong understanding of Product Management or Product Owner methodologies, practices, and Product Lifecycle
• Demonstrated ability to create current state analysis, data process maps and flows, User Stories/Tasks/Features, test cases, use cases and requirements pertaining to data, interface, usability, security and other disciplines as required
• Working knowledge of the Software Development Lifecycle (SDLC)
• Demonstrated ability to capture requirements, customer feedback, information gathering sessions and other meetings with detailed notes
• Ability to multi-task and reprioritize in a dynamic environment
• Demonstrated ability to work harmoniously with a cross-functional team of product owners, developers, analysts, designers, product data management experts, and others to create a world-class experience
• Demonstrated ability in working with a product owner to assist with high-level documentation such as customer behavior analysis, data health overview, and charter documents
• Working with and creating change management plans that measure the results or drive additional improvements
• Ability to present difficult concepts to an audience in easy-to-understand language and slides
• Outstanding written and verbal communication skills
• 10 years preferred experience of digital or related field, preferably in B2B
• 10 years preferred business and data analysis experience in a software or systems role
• 7 years preferred experience in product ownership, management, or other product lifecycle related experience
• 7 years preferred experience global, localization, and multi-language/multi-currency, platforms a plus
• 7 years preferred experience in digital channels, including web, mobile, apps and social; experience with scanning and mobility solutions a plus
• 5 years preferred experience driving requirements with UX, CX, and Analytics teams a plus