Collections Law Firm Business Analyst

ProVest LLC is a technology company focused on building a next-generation case management platform for law firms specializing in collections. They are seeking a Collections Law Firm Business Analyst to bridge the gap between product and engineering teams and law firm clients, ensuring that client workflows and requirements are accurately captured and addressed.

Responsibilities:

• Partner with attorneys, paralegals, and operations staff to understand collections workflows, legal processes, and system needs
• Elicit, document, and maintain detailed business and functional requirements for technology applications and workflow management systems
• Translate legal and operational business needs into clear, actionable requirements for technical teams and vendors
• Map current-state and future-state collections workflows, identifying gaps, pain points, and improvement opportunities
• Define acceptance criteria and support user acceptance testing (UAT) planning and execution
• Maintain requirements traceability throughout the project and system lifecycle
• Support solution design reviews to ensure requirements are fully and accurately addressed
• Lead end-to-end technology and workflow improvement projects from initiation through delivery and post-launch stabilization
• Develop and maintain project plans, timelines, milestones, dependencies, and risk registers
• Coordinate cross-functional teams including IT, operations, legal staff, and external vendors
• Manage scope, risks, issues, and change requests throughout the project lifecycle
• Facilitate project meetings, status updates, and stakeholder communications
• Proactively identify obstacles and drive resolutions without waiting for direction — a true self-starter
• Apply deep working knowledge of consumer and/or commercial collections processes, including pre-legal, legal, and post-judgment phases, to inform product requirements and client engagements
• Engage directly with law firm clients that are currently using an existing collections case management platform, understanding their current workflows, data structures, and migration needs
• Support law firms that are new to case management technology, guiding them through requirements discovery, workflow design, and platform onboarding
• Translate law firm operational needs into clear product and configuration requirements for our internal engineering and product teams
• Apply knowledge of FDCPA, FCRA, and state-specific collections regulations to ensure platform requirements support client compliance obligations
• Serve as the internal subject matter expert on collections law firm operations, helping our product and engineering teams build solutions that reflect real-world legal workflows
• Serve as the primary point of contact for law firm clients during requirements gathering, onboarding, and implementation phases
• Build strong working relationships with law firm stakeholders including attorneys, paralegals, operations managers, and IT staff
• Collaborate with internal product and engineering teams to resolve system or workflow issues raised by clients
• Support client go-live planning, data migration coordination, cutover activities, and post-implementation stabilization
• Prepare clear documentation including process flows, configuration guides, and client-facing training materials
• Identify and communicate product improvement opportunities based on client feedback and observed workflow gaps

Requirements:

• Bachelor's degree in Business, Information Technology, Legal Studies, or a related field (or equivalent practical experience)
• Minimum 3+ years of experience in a business analyst, project coordinator, or operations role within a collections law firm or collections-focused legal services environment
• Demonstrated experience creating business requirements, process documentation, and functional specifications for technology or workflow systems
• Strong analytical and problem-solving skills with the ability to evaluate complex workflows and identify practical solutions
• Proven self-starter who can take initiative, manage competing priorities, and drive projects forward independently
• Excellent written and verbal communication skills, with the ability to present clearly to both legal and technical audiences
• Experience managing projects or technology implementations in a fast-paced, deadline-driven environment
• Experience with collections case management platforms (e.g., C2C Resources, Collect!, CUBS, or similar systems)
• Familiarity with legal workflow automation tools or document management systems
• Knowledge of FDCPA, FCRA, and state-level consumer or commercial collections regulations
• Experience working with third-party technology vendors or implementation partners
• Familiarity with Agile, Scrum, or hybrid project delivery methodologies
• PMP, CBAP, PMI-ACP, or similar certification is a plus